Need One-on-One Help? Try the Faculty Facilitators!
The Faculty Facilitators are here to serve you again this semester and now the process is simpler! Contact the Faculty Facilitators at email@example.com with your questions. Seven Mt. SAC professor peers who are experienced in online teaching, course design, and Canvas will reach out to to help you solve your course design problems or set up time to offer you one-on-one mentoring by phone or Zoom! You can increase your knowledge and confidence in your online teaching by consulting with a fellow faculty member.
Some questions that faculty facilitators have answered this semester are:
- Can you help? My discussion prompt is published but not showing in Student View.
- How do I set up office hours in TechConnect Zoom?
- How do I use the Syllabus tool in Canvas? Can I edit it?
- Can you help me create a Table in my Canvas page?
- How do I know if my Word documents are accessible?
There are a lot of resources out there and the faculty facilitators can help you find the resources you need! The faculty facilitators for Spring 2021 are:
- Julie Bray-Ali, Natural Sciences
- Luis Echeverria-Newberry, Counseling
- Paul Mercier, Business
- Francesca Rinaldi, Humanities
- Steve Schlichtenmyer, Fine Arts
- Sheila Wright, Humanities
Reach the faculty facilitators:
Reach the faculty facilitators:firstname.lastname@example.org
Other Forms of Help for Online Teaching Technology
If you want to talk to a person who is local, knows about Canvas and technologies, and knows about teaching at Mt. SAC, the faculty facilitators are a great resource but sometimes your question or request can be fulfilled without the need of involving a faculty facilitator.
Mt. SAC offers several resources to support faculty as they use Canvas and other technologies offered through Mt. SAC. Reaching the right resource can help you get your questions answered faster! Knowing about and using self-paced resources helps you get what you need without any wait time. It also helps those helping you by saving them the time it takes to redirect your question to a self-paced resource. Redirecting dozens of people can take a lot of time and delays answers when that simply doesn’t have to be the case.
Answering Your Own Questions
The first approach to questions should always be to see if you can answer them yourself by using the many, many resources that have already been created to address the most common questions. Here are a few of the best ones to use. For questions about:
- Reach through “Help” button within Canvas global navigation
- Includes video “tours” of each tool
- Now includes local guides in searches about our Mt. SAC account.
- Didn’t find the answer? Use “Contact support” to reach Canvas 24/7 live chat, phone, or email options. Ask your question to Canvas and lighten the load on our local help services.
- Can also be reached through “Help” button within Canvas global navigation
- Lists all integrated tools in Canvas from Ally to Zoom & describes how to access
- Provides links to learn more on each tool
- Provides local info like how term dates are set and what roles are in our Canvas account
- Subscribe to get announcements and stay in the know
- There are tons of resources and they are sometimes easier to find by Google
- Other schools or statewide support sometimes have resources not found in the other resources above
- Remember: if it is a generic or other school’s guide, some settings may differ locally
Check these Specialty Resources
- this has more general Mt. SAC info relevant for adjunct professors
- this offers recommendations and suggestions based on local policies, such as proctoring, using Zoom, requiring cameras (or not), and suggestions for synchronous and asynchronous instruction.
- quick reference for accessibility questions relevant to teaching in Canvas.
Start Your Question in One Place
What about FCLT?
- Canvas email tickets
- IT helpdesk tickets
- Faculty Facilitator questions/referrals
Note that these were all listed above as the place to start. That’s because the FCLT receives questions from all three of the major pathways by which you can ask questions! You streamline the work of providing help to faculty by asking your questions through those channels. The FCLT will receive your requests and questions and respond when our expertise is needed.